FAQ
Version française1) Price
1.1 – All prices are indicated in Euros and include V.A.T. sales tax. The prices do not include shipping and handling fees. All prices are communicated in Euros.
1.2 – In the case of orders to countries outside of metropolitan France, the purchaser agrees to act as the importer of the products concerned. For orders to countries outside the European Union and French overseas territories, the price will be calculated without sales tax on the invoice. All customs duties, local taxes, right to import taxes or state taxes arising at the delivery destination, however, will be the responsibility of the client and are not included in the price of the products. These fees are not affiliated with robinsonlesbains.com. It is the full responsibility of the client to ensure the payment of these fees to their local authorities. We advise you to inform yourself about these fees from your local authorities.
1.3 –
Payments, no matter the origin, may only be made in Euros.
1.4 robinsonlesbains.com reserves the right to modify the prices of its
products at any time. The products
will be invoiced, however, according to the price indicated at the time of the
order and subject to availability.
2) Order
On the Internet: www. robinsonlesbains.com. All contractual information will be in French.
At the time of the first order, the purchaser must create an online account with valid, up-to-date contact information. Once robinsonlesbains receives the order form and its contents are verified, the sales contract will be deemed in effect. The purchaser must read the General Sales Conditions before proceeding with the purchase and sending the order form. By sending the order form by electronic method, the purchaser thereby accepts, unconditionally, to respect the agreement with robinsonlesbains and the General Sales Conditions. If you are in disagreement with the indicated General Sales Conditions, the company requests you do not submit an order form for purchases from robinsonlesbains. By sending the order form, the purchaser agrees to understand and accept the prevailing General Sales Conditions.
3) Confirmation
By clicking
the "confirm" button of the online order, the client thereby agrees
to accept the General Sale Conditions. The contract will be in effect once
robinsonlesbains receives the order.
The information recorded by the payment system will constitute the proof of
financial transactions.
4) Availability
Our proposed product offering is subject to availability of stock. Please ensure the accuracy of your contact details: name, addresses and telephone number. Please verify when ordering, article by article, that the number, colour, size and price have been properly noted in your order. “Sold Out” means a product is no longer available and that it is no longer possible to order this particular item.
5) Delivery
The online sales of the products featured on the website are intended for purchasers living in FRANCE and in the following geographical areas:
PARIS : 8,00€ -messenger
FRANCE METROPOLITAN : 9,00€ -UPS
ZONE A : 19,00 € -UPS/HKDC
AUSTRIA
BELGIUM
BIELORUSSIA
CROATIA
DENMARK
ENGLAND
GERMANY
GREECE
ITALY
IRELAND
MACEDONIA
MONTENEGRO
NETHERLAND
PORTUGAL
SCOTLAND
SERBIA
SPAIN (except : canary island, ceuta, millila)
ZONE B : 25,00 €-UPS/HKDC
FINLAND
NORWAY
RUSSIA (Moscow)
SWEDEN
SWITZERLAND
USA East Coast (Rest : zone C)
VIRGIN ISLAND
ZONE C : 39,00€- UPS/HKDC
ANDORE
AUSTRALIA (Sidney, Melbourne)
LIBAN (BEIRUT)
BULGARIA
CANADA
CHINA (Beijing, Shangaï, Hong Kong)
CYPRUS
DOM TOM
EGYPT (Cairo)
ESTONIA
MAROC
QUATAR
ST BARTHELEMY
ST MARTIN
ISRAEL (TEL AVIV)
TURKEY
USA West coast
ZONE D : 45,00€-UPS/HKDC
JAPAN
COREE DU SUD (SEOUL)
AUSTRALIA
SINGAPORE
DOM TOM
Delivery prices:
Paris : 8,00€
-messenger
within 24H of sales confirmation by robinsonlesbains.
Metropolitan France : 9,00€ -UPS
within 2-4 business days of sales confirmation by robinsonlesbains.
Zone A : 19,00€ -UPS/HKDC
within 3-5 business days of sales confirmation by robinsonlesbains.
Zone B : 25,00€ -UPS/HKDC
within 4-6 business days of sales confirmation by robinsonlesbains.
Zone C : 39,00€ -UPS/HKDC
within 4-8 business days of sales confirmation by robinsonlesbains.
Zone D : 45,00€ -UPS/HKDC
within 4-9 business days of sales confirmation by robinsonlesbains.
Deliveries made via UPS.
Neither the delivery company nor robinsonlesbains.com will be deemed liable for
any failure to deliver as a result of an incorrect delivery address (with it
being furthermore stipulated that clients are not allowed to request delivery
to P.O. boxes).
You will be informed of the forecasted delivery lead-time upon confirmation of
your purchase.
The total costs of delivery are shown in the "cart" section and must
be approved by the client before confirming each order.
All customs fees, if any, are the responsibility of the purchaser.
The purchaser may track the progress of his delivery at the following website http://www.ups.com using the tracking number
supplied to him in the order confirmation e-mail.
The goods will be delivered to the client in person. You should verify the condition of the delivered goods and
then sign the delivery slip, which constitutes the confirmation that the order
has been fulfilled.
All products leave our premises in perfect condition.
In the event that damaged or incomplete goods are delivered to you, you should
refuse the delivery and record your complaint on the delivery slip.
You should then inform robinsonlesbains of this by sending an e-mail to the
following address: info@robinsonlesbains.com or by registered letter to AJE 41, bd de Strasbourg
75010 Paris requesting a new delivery meeting the necessary standards, (with
costs being borne by robinsonlesbains.com) or the cancellation of the sale and
the issuing of a refund.
If you are absent at the time of delivery, a non-delivery notice will be left
for you and a new appointment should be arranged by the purchaser by visiting
the following website http://www.ups.com.
On the third unsuccessful attempt to deliver your products, the cost of returning the goods will be billed to the purchaser in the form of a deduction from his refund.
The address that you have supplied for the delivery of your goods may not be modified during delivery.
In the event of a delivery lead-time exceeding seven days from that shown on the order, the contract of sale may be cancelled at the purchaser's request, who will then receive a full refund. This request should be made by e-mail, sent to the following address contact@robinsonlesbains.com or by registered letter sent to AJE 41 bd de Strasbourg 75010 Paris.
Deliveries are carried out from Monday to Friday from 9 AM to 6 PM.
6) Payment and Security
All orders
dispatched in France and the EU are expressed in Euros including sales of
tax (19,6% VAT).
AJE/ robinsonlesbains accounts are held at HSBC fbg Poissonière Paris.
Payments are secured using the Ogone payment system. Information concerning
this system is available at the following website: http://www.ogone.com or by
sending an e-mail to the following address support@ogone.com.
All information exchanged in order to process the payment will be encrypted
using the SSL (Secure Socket Layer) protocol.
This data cannot be detected, intercepted or used by third parties.
Furthermore, the said data will not be stored in our IT system.
Payments are made by bankcard (Carte Bleu, Visa, Master Card, American
Express).
Ogone is PCI DSS certified (Payment Card Industry Data Security Standard) by
Visa and MasterCard.
For all payments using Paypal, please contact us: contact@robinsonlesbains.com
For any further information, the purchaser is free to contact robinsonlesbains.com by e-mail at the following address: contact@robinsonlesbains.com
7) Return and Exchange
Robinsonlesbains.comis committed to providing products of the highest quality. If you are notsatisfied with your order, robinsonlesbains commits itself to offer an exchangeor refund of the products concerned. The costs of sending and returning items willbe the responsibility of the purchaser.
Robsinsonlesbains will be happy to offer an exchangeor refund within 7 days of reception of the order. Please note that the items must still be in their originalpackaging and in original condition (i.e. not worn, washed, ironed, altered orsoiled). For each return, the purchaser should send an e-mail to therobinsonlesbains customer service department at the following address: info@robinsonlesbains.com or a registered
letter to 41, bd de Strasbourg 75010 Paris stating the reason for the returnand whether for a refund or exchange.
Be careful, during our sales period, we don't refund for any sale item, the customer has to ask for an exchange. The cost of returning and re-shipping will be borne by the purchaser.
Customers are advised to use UPS when returning items to robinsonlesbains.com.You may contact UPS by calling the following number: +33 (0)8 21 23 38 77 or byvisiting the following website http://www.ups.com . If the purchaserdecides to send back the goods using another courier service, he should ensurethat the shipped goods can be tracked and that a signature is required upondelivery.
You will be informed of the process of your request by e-mail.
! PLEASE NOTE!
All returns should be sent to our studio:
Robinson Les Bains 6 rue Debelleyme 75003 Paris door code: 47B52
The right of retraction does not apply to artificial persons (i.e. companies).
In the event that damaged goods are returned, Robinsonlesbains.com will returnthese to the purchaser, who will then be required to pay the delivery costs.
robinsonlesbains will issue a refund for merchandise sent back in accordancewith the abovementioned conditions, within a period of 30 days from when theyare received.
However, the use of deferred debit bankcards will result in a deferred refund.
7-a Return with a request for a refund:
The purchaser will receive a full refund for the purchase price of the item andthe "outward" delivery costs, conforming with the Châtel Law. The"return" delivery costs will however be borne by the purchaser.
7-b Return with a request for an exchange:
Robinsonlesbains.com will issue a refund (upon request), to the purchaser inthe event that the price of the exchanged item is less than that of theoriginal item. The cost of returning the item will be borne by the purchaser,although the cost of re-shipping the exchanged item will be borne byrobinsonlesbains.com (up to a maximum of one replacement).
8) Information / Order follow-up
Please contact : contact@robinsonlesbains.com or by telephone from Monday to Friday from 10 AM to 6 PM on +33 (0)1 44 64 07 07.
9) Intellectual Property
All texts, comments, works, illustrations and images on the website robinsonlesbains.com are protected under copyright and worldwide intellectual property laws. For this reason and in accordance with the Code of Intellectual Property, only the private use of the website is permitted, unless express consent previously given.
Any other use will be deemed counterfeit and sanctioned under the Code of Intellectual Property for use without prior consent from robinsonlesbains. Any reproduction, total or partial, of the catalogue of robinsonlesbains.com is strictly prohibited.
10) Responsability
The products offered are in
conformity with current French law. It is your responsibility to check with
your local authorities whether the import/use of products you wish to order
conform with local laws. The
photographs and texts illustrating the products are not contractual. Consequently,
robinsonlesbains will not be responsible for any error as depicted in
photography or in text. Robinsonlesbains will not be held responsible for
breech of contract due to: products being out of stock, unavailability of
product, act of nature (earthquake, flood, fire) or strike (notably postal
services and methods of transportation or communication). robinsonlesbains.com will not incur
any responsibility for all consequential damages due to resent, trading loss,
loss of profit, loss of chance, damage or expenses.
Bonds hypertextes can return towards other sites that site
robinsonlesbains.com. robinsonlesbains.com releases any responsibility if the
contents of these sites would contravene the legal and lawful provisions into
force.
11) Applicable duty / Complaint
The current sales contract is in French and subject to French law. In the event of legal action, only the French courts will be qualified.
12) Personnal information
robinsonlesbains.com is
committed to not revealing personal client information with third parties.
Client information is confidential and only used for internal purposes in the
processing and treatment of your order as well as to reinforce and personalize
communication between robinsonlesbains.com and its customers-- primarily
through robinsonlesbains newsletters of which you will be subscribed. However, when you go on
robsinonlesbains.com from partner sites, information that you give could be
transmitted to these third party sites.
If you do not wish to information to go to third parties, please
indicate it with the e-email address below.
Consequently, in accordance with the French data processing and freedoms law of January 6, 1978, you have a right to access, correct and oppose personal data concerning yourself. To request your personal data, please send a letter by e-mail contact@robinsonlesbains.com or by courier indicating your last name, name, address and if possible your client reference to: AJE/Robinson Les Bains 41 bd de Strasbourg 75010 Paris.
